Cancellation & Refund

How do I add items or modify or cancel my order if it is already placed?

Please call us at 044-65558866 immediately if you would like to add, modify or cancel the order. If your order is a scheduled order, please call us or email us at info@riceone.in one day in advance to guarantee a modification or cancellation. In any case, we will do our best to make the necessary changes.


How do I return the item in case I am dissatisfied?

In a rare case, if you are not satisfied with the excellence or quality of the products, please do return the necessary items to the delivery executive at time of delivery Else, in case you learn that the quality of the product is not up to the mark post-delivery kindly reach us via phone or go to product return page of our website and fill in the details of the products which needs to replaced or returned. Our executive will contact you immediately once we get a cancel or return request from you. Our personnel will come to collect the returned product at your doorstep at a time of your convenience.

Important note: Products should be returned maximum within 4 days from the date of delivery.


How do I get refunded for the cancelled order?

If your cancellation is done before the delivery of the product and if you have made the payment online, we will credit back the billed amount to your account within 5 or 7 working days from the time of cancellation. In case you cancel your order at the time of delivery you will be levied with cancellation charges of Rs.50.